Safety matters

The health and safety of our riders, drivers, partners, and teams is our number one priority.

Waymo One rider services in Metro Phoenix

We paused our rider services for the past few months due to COVID-19 out of an abundance of caution. After careful consideration, extensive conversations with our partners, riders, teams, as well as local and state authorities, and after implementing a series of enhanced safety protocols, we have now resumed our Waymo One ride hailing service in Metro Phoenix.

We’re resuming our rider services step-by-step, offering a limited number of fully driverless rides through our early rider program and for the first time, in our public service. We’ll continue gradually scaling our capacity over time.

The ride experience

Our ability to look after nearly every facet of the ride experience helps us provide extra care during this time. We will continue to work tirelessly to ensure that the entire Waymo One experience—the app, the vehicle, the ride itself, and our Rider Support services—lives up to our riders’ expectations. With this goal in mind, we’ve thoughtfully implemented enhanced protocols to prioritize the health and safety of our riders, including:

Screening those who maintain our fleet

Anyone who enters our facilities first undergoes a temperature check and screening questions to help ensure they are not sick. Face coverings are worn by everyone who interacts with our vehicles.

Frequent vehicle cleaning

Our vehicles are meticulously cleaned and disinfected several times throughout the day, with specialized treatment for the interior surfaces.

Cabin air flush

Our vehicle’s HVAC system automatically refreshes the cabin air on a regular basis.

Supplies for your health and convenience

Every vehicle is equipped with hand sanitizer and disinfectant wipes so riders have the ability to disinfect surfaces and hands for added peace of mind.

Protective partitions

We’ve added clear plastic partitions between the front and rear seats in each of our cars, for added protection when trained drivers are present. All riders are required to sit in the rear seats only.

Remote vehicle inspections between each ride

As always, our Rider Support team checks vehicles after every ride to make sure they are meeting our high standard of cleanliness. If we have a reason to suspect otherwise, the vehicle returns to our facilities immediately for a full cleaning and disinfection.

Our ask to the Waymo rider community

Together, we can all do our part to protect the entire Waymo community. If you ride with us, here’s what to do to keep our service safe for everyone:

If you are sick, please stay home

If you have COVID-19, are experiencing possible symptoms, or you’ve been in contact in the last 14 days with someone known or suspected to have COVID-19, please do not ride.

Wear a face covering

For the safety of others who may ride in the car with and after you, all riders must wear face coverings at all times during their ride, even when riding alone.

Keep your hands clean and minimize surface contact

Hand sanitizer is provided in every vehicle. When starting your ride or contacting Rider Support, you can use the app on your phone rather than the passenger screen or Help button in the vehicle.

Wipe down surfaces

When you get in, consider using the supplied wipes to clean and disinfect the surfaces that you need to touch (e.g. door handles, seat belts and buckles, child seats, armrests, in-car buttons). We clean and sanitize our vehicles multiple times daily, but every bit helps!

Keep the air flowing

We encourage you to roll the windows down slightly during your ride for added ventilation.

Keep us informed

If you have any questions or concerns, want to provide feedback, or if you start to experience symptoms after you’ve used our service, please contact us immediately. You can get in touch with us any time through the Support tab in the Waymo app.

Testing in other locations

In the San Francisco Bay Area, our fleet of Waymo vehicles is on the road providing charitable delivery support to community partners, while continuing to advance our technology via public road testing. We’ve been gradually resuming Class 8 truck testing and deliveries in Arizona as well. We’ve taken several steps to ensure our team’s safety as our fleets have resumed operation:

Health screening

Working with an occupational healthcare provider, we screen everyone before they enter our facilities.

Facilities design

We’ve spaced out our work areas to the recommended six feet of social distancing, redefined use of common areas, and reduced maximum capacity.

Health & safety training

Our teams have been trained on best practices, including how to move around in our facilities to ensure health and safety for all. Unless driving alone in a vehicle that is not being used to transport riders, everyone on our team wears face coverings in Waymo facilities and vehicles.

Previous COVID-19 updates

Friday, September 4, 2020

Providing COVID-19 testing to our team in partnership with Verily

The health and safety of our team is our top priority as we continue to navigate the global pandemic and gradually resume our driving operations. That’s why we’ve partnered with Verily, an Alphabet company focused on healthcare and life sciences, to provide integrated COVID-19 testing, symptom and exposure screening, and data analytics for our front-line team members and partners.

Read More

Thursday, May 7, 2020

Resuming our driving operations in Phoenix

Back in March, we decided to suspend our driving operations in response to COVID-19 to ensure the safety of everyone involved in our services and local communities. Starting this coming Monday, May 11, Arizonans will begin to see some Waymo vehicles back on the road. The first part of our tiered approach to safely resume our operations begins with our test fleet and responsibly progresses to serving Waymo One riders again.

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Monday, April 27, 2020

Helping from home: Waymo’s response to COVID-19

Our top priority will always be the safety of our team, riders, partners, and of course, the communities in which we drive. As the world navigates COVID-19, it’s been inspiring to see people come together - from a distance - to keep each other safe. At the forefront of this effort are the brave heroes in our hospitals, grocery stores, pharmacies, and other essential businesses, helping our neighbors most in need.

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