Waymo One rider services in Phoenix and San Francisco
We've taken multiple steps to ensure the safety of our Waymo One riders and Trusted Testers in Phoenix and San Francisco through COVID-19.
The ride experience
Our ask to the Waymo rider community
If you are sick, please stay home
If you have COVID-19, are experiencing possible symptoms, or you’ve been in contact in the last 10 days with someone known or suspected to have COVID-19, please do not ride.
Keep your hands clean and minimize surface contact
Hand sanitizer is provided in every vehicle. When starting your ride or contacting Rider Support, you can use the app on your phone rather than the passenger screen or Help button in the vehicle.
Keep the air flowing
We encourage you to roll the windows down slightly during your ride for added ventilation.
Keep us informed
Contact us if you test positive for COVID-19 within 10 days of riding with us, are diagnosed with COVID-19, or start to experience COVID-19 symptoms.
Previous COVID-19 updates
Friday, September 4, 2020
Providing COVID-19 testing to our team in partnership with Verily
The health and safety of our team is our top priority as we continue to navigate the global pandemic and gradually resume our driving operations. That’s why we’ve partnered with Verily, an Alphabet company focused on healthcare and life sciences, to provide integrated COVID-19 testing, symptom and exposure screening, and data analytics for our front-line team members and partners.
Thursday, May 7, 2020
Resuming our driving operations in Phoenix
Back in March, we decided to suspend our driving operations in response to COVID-19 to ensure the safety of everyone involved in our services and local communities. Starting this coming Monday, May 11, Arizonans will begin to see some Waymo vehicles back on the road. The first part of our tiered approach to safely resume our operations begins with our test fleet and responsibly progresses to serving Waymo One riders again.
Monday, April 27, 2020
Helping from home: Waymo’s response to COVID-19
Our top priority will always be the safety of our team, riders, partners, and of course, the communities in which we drive. As the world navigates COVID-19, it’s been inspiring to see people come together - from a distance - to keep each other safe. At the forefront of this effort are the brave heroes in our hospitals, grocery stores, pharmacies, and other essential businesses, helping our neighbors most in need.