In this role, you’ll:
Provide day-to-day oversight to a team of Recruiting Coordinators who support clients with interview logistics across all of Waymo’s business functions, ensuring consistent service excellence.
Participate in the selection and training of new team members as well as the performance evaluation and coaching of employees.
Create and sustain a positive team environment which serves to motivate and retain a large, flexible workforce that includes a mix of employees and contingent workers.
Manage team metrics, load balancing, and productivity benchmarks.
Partner with the Recruiters and Staffing Leads to understand support needs and serve as an escalation point for issue resolution.
At a minimum, we'd like you to have:
BA/BS degree or equivalent practical experience.
6+ years of experience working in an Operations, Customer Service or HR-related field.
2+ years of experience working in a people management capacity.
Demonstrated ability to manage an operational services team and/or be responsible for large scale service delivery.
Experience in improving and identifying issues in processes, suggesting user focused improvements.
It's preferred if you have:
A track record of maximizing individual and team performance, while maintaining an effective working environment and delivering on commitments.
Experience designing and implementing new processes, with a demonstrated passion for process improvement and achieving efficiencies.
Ability to optimize efforts and projects through building cooperative cross-functional relationships.
Ability to set and analyze metrics and data to regularly inform the strategy for achieving team objectives and resource utilization.
Excellent communication and interpersonal skills.
Recruiting domain knowledge a plus, but not required.