2021-10-07 Waymo
Fleet Response Product Operations Analyst
Mountain View, California, United States
San Francisco, California, United States

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the World’s Most Experienced Driver in hopes of improving the world's access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service, as well as Waymo Via, our trucking and local delivery service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.

Waymo's Operations team keeps the business rolling to deliver the Waymo Driver to the world. We enable our fully autonomous ride-hailing service to run safely and reliably, support testing efforts of our trucking and local delivery efforts, and bring our expertise to guide business decisions. We are the heart of Waymo -- and we execute with purpose and urgency to achieve our goals.

The Fleet Response team needs a data analyst who can own our Product Operations metrics, self-start to investigate trends, and deliver actionable insights. This person will report to the Manager, Fleet Response Product Operations and will own metrics relating both to tool performance and operational performance. Ideally this person is more than just a data analyst and has been embedded with a Product, Operations, or Sales team to actually help in the development of solutions for product and operational problems.

The Fleet Response team supports the Waymo Driver’s needs in the field to ensure successful missions.  We are looking for an experienced data analyst with an understanding of product and operations team functions to help inform the development of both tools and operational improvements. This person will do more than just wrangle data. They will be a true owner of the team’s success metrics, and will collaborate closely with Operations and Product teams to develop solutions to the challenges faced by our teams.

In this role you'll:

  • Identify opportunities in data to improve tools, operations, and training and quality assurance initiatives
  • Develop dashboards, identify and monitor meaningful metrics
  • Leverage statistics to investigate and explain trends
  • Help design, implement and analyze tests to improve operational performance and improve the efficiency of our training and quality programs
  • Explore large, complex and loosely defined datasets make them more easily digestible for monitoring and investigation
  • Create actionable insights from the data, provide recommendations to Product and Operations teams to improve overall performance of tools and processes

At a minimum, we'd like you to have:

  • 4+ years of experience in data analysis, data science, or business intelligence
  • Experience being embedded in Product or Operations teams to inform team initiatives
  • Advanced SQL and ability to learn GBQ
  • Knowledge of Python, R, or other tools to facilitate statistical analysis and data visualization
  • Ability to visualize data in meaningful ways and present insights and recommendations to leadership 
  • Ability to leverage statistics to deliver meaningful insights on the drivers behind trends
  • A bachelor’s degree in Economics, Computer Science, Mathematics, Statistics, Data Science, or other analysis-heavy field

It's preferred if you have:

  • Experience supporting the development of customer-facing interfaces or tools used by large workforces
  • A masters in data science, statistics, or similar field

 

We appreciate your interest in Waymo. Waymo is an equal employment opportunity employer. Waymo’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, military status, genetic information or any other characteristic protected by law. Waymo also prohibits harassment of applicants or employees based on any of these protected categories. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Apply now
Your location*
Resume/CV*

.pdf, .doc, or .docx only. Attachments must not exceed 10MB.

Cover Letter

.pdf, .doc, or .docx only. Attachments must not exceed 10MB.

If comfortable, please share your preferred gender pronouns*

Waymo is committed to maintaining the same safe and inclusive environment for candidates as for our team members. Addressing you by the correct pronoun is an important part of this commitment.

How did you hear about this opportunity?
Work Authorization*
Please review and acknowledge our Candidate Privacy Policy linked below:*
Are you a current or former Alphabet employee (including Google)?*
U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender
Race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Disability Status

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Sorry, an error occurred. Please verify all fields have been filled and try again.
Your application has been successful.
check_circle Thank You
You should receive an e-mail within the next few minutes.