2022-09-26 Waymo

Program Manager, Fleet Operations (Tue-Sat schedule, PM Shift)

Dallas, Texas, United States

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve everyone's access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service, as well as Waymo Via, our trucking and local delivery service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this role, you'll:

  • Be a support outlet for infield operatives, and be able to respond and handle emergency situations with composure.
  • Manage vendor SLAs (metrics management and compliance) and make safety-based judgement calls, even where they may come at the expense of productivity.
  • Cultural and motivational leader - Be able to motivate a group of individuals to meet team and program goals.
  • Identify areas of operational inefficiency (using data-driven analyses where appropriate) and develop and implement scalable process improvements.
  • Initiate, commence, and complete side projects and collaborate and coordinate with cross-functional teams based on project needs.
  • Be able to provide quality technical feedback, and make priority based decisions while maximizing resources.
  • Answer calls and communicate effectively with mobile operatives in the field and coordinate daily assignments to achieve team and program priorities.
  • Develop and maintain Key Performance Indicators (KPI) as it relates to fleet growth.

At a minimum, we'd like you to have:

  • BA/BS degree or an additional 3 years of practical experience in an operational management role.
  • 1 year of experience operating self-driving vehicle systems.
  • 1 year of trucking fleet management, mentoring and/or instructor experience (resource planning, scheduling, allocation, optimization, reporting etc).
  • Must adhere to a rigid schedule of operating times for the assigned shift including, but not limited to, working on holidays and shift rotations and overtime when needed. PM shifts generally begin around 2pm, with specific schedules to be set by your manager
  • Must remain flexible with the changing needs of the business.
  • Ability to travel up to 35% of the time or more as needed for business demands.

It's preferred if you have:

  • People and/or program management experience in a structured, medium/large-size work environment.
  • 2 years of experience with self driving vehicle instruction or operating autonomous vehicle systems.
  • 3+ years of outbound transportation experience with a focus on executing complex, ambiguous projects.
  • Expertise with TMS and routing software to accomplish multi-day missions.
  • In-depth knowledge of DOT regulations, hours of service requirements, and tractor trailer maintenance.
  • Ability to create and present solutions to complex problems.
  • Ability to work independently to deep dive data and make informed decisions.



Note: The following is only applicable for roles hired in the US. As we keep the safety of our employees and our communities top of mind, COVID-19 vaccinations continue to be a critical prevention measure to help end the pandemic.  Because of this, Waymo requires all US-based employees who perform work onsite for Waymo to be fully vaccinated against COVID-19. If you are unable to be vaccinated, Waymo will provide a reasonable accommodation consistent with applicable law.

We appreciate your interest in Waymo. Waymo is an equal employment opportunity employer, committed to maintaining a supportive and inclusive workplace for all employees. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to ensuring equal opportunity for qualified individuals with disabilities. If you are an individual with a disability and require an accommodation to participate in the application or interview process, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)

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