2022-09-26 Waymo

Vendor Operations Program Manager, Roadside Assistance

San Francisco, California, United States

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve everyone's access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service, as well as Waymo Via, our trucking and local delivery service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this role you'll:

  • Define and launch new processes to sustainably scale our Roadside Assistance operations through vendor partners. 
  • Lead continuous improvement initiatives to drive operational efficiency and minimize defects.
  • Manage and run world class vendor operations; be responsible for large-sized vendor teams and deliver on all SLAs with seamless vehicle support and customer/stakeholder experience.
  • Collaborate effectively with cross-functional teams to ensure the successful evolution and execution of vendor programs.
  • Report health of operations in required forums, providing the right level of details, and escalate as necessary.
  • Be accountable for your business’s Key Performance Indicators around growth, staffing to demand, etc.
  • Plan and execute against short-term and long-term Roadside Assistance program milestones. 

At a minimum we'd like you to have:

  • 5+ years of experience in operations program management, transportation program management, logistics management, general fleet management, and/or ride-sharing fleet management
  • Bachelor's Degree or, in lieu of a degree, an additional 4 years of experience in operations program management, transportation program management, logistics management, general fleet management, and/or ride-sharing fleet management
  • Exceptional organizational and program management skills and traits, including but not limited to planning and resource management, timeline estimation, task management and issue tracking, and status reporting
  • Excellent written and oral business communication skills
  • Ability to communicate and work collaboratively with a variety of people and levels, including executive leadership team, peers, managers, and staff
  • Strategic skills, able to solve complex problems and develop creative solutions with high attention to details and execution
  • Strong analytical skills with a data-driven approach to continuous improvement and implementation

It’s preferred if you have:

  • Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools
  • Proven experience in risk and change management
  • Strong executive presence and ability to fluently interpret large data, present them in a meaningful and simple manner and drive data based decision making.


Note: The following is only applicable for roles hired in the US. As we keep the safety of our employees and our communities top of mind, COVID-19 vaccinations continue to be a critical prevention measure to help end the pandemic.  Because of this, Waymo requires all US-based employees who perform work onsite for Waymo to be fully vaccinated against COVID-19. If you are unable to be vaccinated, Waymo will provide a reasonable accommodation consistent with applicable law.

We appreciate your interest in Waymo. Waymo is an equal employment opportunity employer, committed to maintaining a supportive and inclusive workplace for all employees. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to ensuring equal opportunity for qualified individuals with disabilities. If you are an individual with a disability and require an accommodation to participate in the application or interview process, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)

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