2022-11-11 Waymo

Senior UX Researcher

Mountain View, California, United States
San Francisco, California, United States

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve everyone's access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service, as well as Waymo Via, our trucking and local delivery service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.

Waymo takes an integrated approach to building the world’s first fully autonomous driving technology, with researchers, designers, product managers, and technical program managers working side by side. We seek to understand the needs of our users and the opportunities of the technology to ensure we build the best product. From autonomous driving behavior to user interfaces, we work to inspire the product vision and make it a reality.

The Waymo Insights Team inspires teams across the Waymo org to make decisions based on human-centered research. Our work spans the breadth of some of Waymo’s most nuanced questions of human robot interaction to some of our most foundational product strategy assumptions. We are tasked with tackling ambiguous and culturally complicated questions because we have a reputation for bringing back fascinating and actionable insight. Our team of interdisciplinary researchers hail from a broad mix of disciplines in social science, strategy consulting, and design, who have come together to solve wicked problems, invent new methods, and champion human-centered needs.

In this role, you’ll: 

  • Lead a variety of research programs that help to shape product decisions from broad foundational strategies to evaluative UX development 
  • Run studies end-to-end, utilizing mixed methods, engaging and including teams stakeholder partners - designers, product managers, and engineers 
  • Contribute to research operations and research team tooling by helping to stand-up and own process, projects, and tools that further our best practices 
  • Expand impact and expertise by advocating for, and consulting stakeholders on research best practices, methodologies, and analysis approach
  • Translate fascinating and complex problems into well scoped and executable research projects that can drive timely product impact 
  • Articulate key insights through clear and comprehensive written reports, compelling visuals, data visualization, frameworks, decks, and documentary style video clips

At a minimum we’d like you to have:

  • Track record of running large-scale research projects that look at technical products or teams (engineering, science, systems, medicine)
  • 5+ years industry experience conducting user research in professional and/or academic context (mixed methods) leveraging methodologies to suit the question (e.g., lab studies, field visits, interviews, surveys, benchmark studies, server logs, job shadowing, experiments)
  • BA/BS degree in Behavioral Science, Human Robot Interaction, Human Computer Interaction, or other related UX research fields or equivalent practical experience

It’s preferred if you have:

  • Demonstrated experience running UX research in a highly technical organization studying a highly complex product or system 
  • Experience with survey design, quantitative analysis and data visualization using R/Python and SQL
  • Portfolio of research project work articulating novel insight that inspired design and engineering teams to make new product considerations
  • Experience supporting a large organization, complex portfolio of products, and network of stakeholders on a small team or a team of one
  • M.A/M.S./Ph.D. (in progress or completed) in social science field

 

 

While at Waymo, you will enjoy benefits that cover…

Health and wellness: Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, a Flexible Spending Account (FSA), a Health Saving Account (HSA), on-site physicians and/or nurses in some locations, and special wellness programs.

Financial wellness: Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, a generous 401(k) plan or regional retirement plans, 1-on-1 financial coaching, a 529 College Savings Plan and lots of other perks and employee discounts. 

Flexibility and time off: Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site, hybrid work model and offer remote working opportunities, paid time off, Waymo recharge days, bereavement, sick, and parental leave.

Supporting families: When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include paid parental leave (birthing parent gets 24 weeks of paid leave, and non-birthing parent gets 18 weeks of paid leave), and 20 subsidized days of backup childcare or adult/elder care. Access to fertility care or adoption support as you grow your family.

Community and personal development: At Waymo, you’ll find a range of opportunities to grow, connect, and give back. We offer education tuition reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.

Cool perks: Access to Google offices, cafes, wellness centers, personal training sessions, massages, haircuts, bike repairs, office transportation, commuter benefits and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. 

* Please note that while our benefits philosophy is the same in every place Waymonauts work, benefits may vary by office/country.

Note: The following is only applicable for roles hired in the US. As we keep the safety of our employees and our communities top of mind, COVID-19 vaccinations continue to be a critical prevention measure to help end the pandemic.  Because of this, Waymo requires all US-based employees who perform work onsite for Waymo to be fully vaccinated against COVID-19. If you are unable to be vaccinated, Waymo will provide a reasonable accommodation consistent with applicable law.

We appreciate your interest in Waymo. Waymo is an equal employment opportunity employer, committed to maintaining a supportive and inclusive workplace for all employees. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to ensuring equal opportunity for qualified individuals with disabilities. If you are an individual with a disability and require an accommodation to participate in the application or interview process, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)

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