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2023-03-17 Waymo

Head of Claims & Insurance Operations

Remote, USA

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve everyone's access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service, as well as Waymo Via, our trucking and local delivery service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.

At Waymo, we are mission-driven and believe deeply in the opportunity of autonomous driving technology to improve mobility and make people's lives better. We are united by purpose and responsibility (for our employees and riders alike). We are looking for kind, committed, employees who have integrity, dream big, work together as one team and create a sense of belonging for one another that is the foundation of our culture. We want each team member to feel welcomed and included in every step of our exciting journey. 

At Waymo Risk & Insurance, we work on quantifying Waymo’s risk, designing risk solutions for our evolving business needs and using our risk expertise to help the advancement of Waymo’s technology.  We partner with our legal, policy, safety, security and engineering teams to evaluate and manage risks for the autonomous driving world, advise on insurance trends, evaluate and quantify emerging risks to ensure we build the appropriate solutions to support and protect our users around the world. We collaborate with our business development, product, partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing and new risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. We maintain active relationships and frequent contact with insurance and AV industry partners and we help build the risk & insurance infrastructure to enable our technology at scale. You will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from ideation through scaled commercial deployment. 

In this role you'll:

  • Shape the future of claims management in an autonomous world 
  • Manage Waymo’s claims activity 
  • Develop the near team claims infrastructure
  • Provides strategic leadership and direction for the management of TPAs, cultivating a customer experience focused culture of excellence.
  • Help oversee claims operations 
  • Develop and implement processes and technological enhancements to improve claims handling 
  • Direct relevant internal processes throughout the claims lifecycle  from collision recognition through returning the vehicle to the road
  • Execute a long term, innovative vision of the claims process.
  • Provide risk advice essential to business decisions throughout the company.
  • Create strategies, tools, and processes unique to claims involving autonomous vehicles.
  • Serve as subject matter expert on claims in working groups and committees
  • Ensure insurance terms in contracts and leases adequately protect Waymo’s interests.
  • Remain current of state/territory regulations and issues, industry activities and trends and contributes to cross functional efforts in support of company wide initiatives.

At a minimum we'd like you to have:

  • Mastery of insurance claims principles (legal, operations, practices and procedures) and broad understanding of the critical issues in other related areas, with 10+ years experience with Auto and/or Products liability and/or other complex liability claims.
  • The ability to effectively manage multiple projects while prioritizing high impact work
  • Ability to act as a thought leader and adapt priorities, decisions and roadmaps based on the broader company strategy
  • Adept at bringing creative insurance product ideas to solve ambiguous problems
  • Advanced communication skills which are critical to building consensus across area of influence (external and/or internal relationships), team, and/or matrix environment.
  • A strong ambition and excitement towards developing and innovating processes 
  • Exposure to and passion for high growth environments
  • Strong leadership and management skills demonstrating integrity and professionalism, with proven ability to drive results by identifying and resolving significant problems within scope of responsibility.
  • Senior level knowledge of the insurance industry, its products and services.
  • Bachelor’s Degree or higher, J.D preferred


The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. 

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. 

Salary Range
$180,000$223,000 USD

While at Waymo, you will enjoy benefits that cover…

Health and wellness: Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, a Flexible Spending Account (FSA), a Health Saving Account (HSA), on-site physicians and/or nurses in some locations, and special wellness programs.

Financial wellness: Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, a generous 401(k) plan or regional retirement plans, 1-on-1 financial coaching, a 529 College Savings Plan and lots of other perks and employee discounts. 

Flexibility and time off: Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site, hybrid work model and offer remote working opportunities, paid time off, Waymo recharge days, bereavement, sick, and parental leave.

Supporting families: When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include paid parental leave (birthing parent gets 24 weeks of paid leave, and non-birthing parent gets 18 weeks of paid leave), and 20 subsidized days of backup childcare or adult/elder care. Access to fertility care or adoption support as you grow your family.

Community and personal development: At Waymo, you’ll find a range of opportunities to grow, connect, and give back. We offer education tuition reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.

Cool perks: Access to Google offices, cafes, wellness centers, personal training sessions, massages, haircuts, bike repairs, office transportation, commuter benefits and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more. 

* Please note that while our benefits philosophy is the same in every place Waymonauts work, benefits may vary by office/country and are subject to eligibility requirements.

Note: The following is only applicable for roles hired in the US. As we keep the safety of our employees and our communities top of mind, COVID-19 vaccinations continue to be a critical prevention measure to help end the pandemic.  Because of this, Waymo requires all US-based employees who perform work onsite for Waymo to be fully vaccinated against COVID-19. If you are unable to be vaccinated, Waymo will provide a reasonable accommodation consistent with applicable law.

We appreciate your interest in Waymo. Waymo is an equal employment opportunity employer, committed to maintaining a supportive and inclusive workplace for all employees. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to ensuring equal opportunity for qualified individuals with disabilities. If you are an individual with a disability and require an accommodation to participate in the application or interview process, please let the recruiting team know or email (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)

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