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2024-06-14 Waymo

Technical and Documentation Program Manager

Remote, USA

Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.

Waymo Training Solutions supports the building of necessary human expertise that ensure the safety and efficacy of the Waymo driver. It also drives our operators' ability to meet regulatory compliance and skills proficiency requirements. As a Training Program Manager, you'll be responsible for continuously driving and improving the efficacy and efficiency of several training and documentation programs across multiple service lines by working closely with stakeholders, subject matter experts, and vendors. You'll propose and drive program revamps that accelerate leaner ramp up time and help Waymo's business move forward.

You will report to the Head of Operations Training and it can be based remotely.

In this role, you'll:

  • Engage with subject matter experts to identify required technical skills and capability at all levels
  • Conduct training needs analysis and identify training gaps with measurable impact on the business
  • Write business requirements documents for training and documentation with senior partners across multiple subteams
  • Plan, develop short and long-term roadmaps, prioritize projects, and manage timelines and impact on concurrent training programs
  • Balance long-term initiatives with short turnaround demands
  • Generate monthly and quarterly reports on training metrics, and present plans to continuously improve training effectiveness, and engagement
  • Review the final products developed by a team of vendor-based instructional designers
  • Identify innovation and process improvement opportunities; document processes to ensure smooth onboarding and operation for Training and Development team members

At minimum we'd like you to have:

  • 8+ years in L&D, Technical Training, Technical Documentation or other related field with experience designing and implementing learning and communication strategies, process optimization initiatives, and technical programs for people at all levels
  • 5+ years of program management experience with complex projects and cross-functional stakeholders
  • 2+ years' experience using Google Workspace
  • Ability to work well in ambiguity, problem solve, and build processes and structure as needed
  • Experience working with fast-paced emerging technologies
  • Strong partner management skills, balancing the needs of the business and learners
  • Experienced writing concise documentation (e.g. business requirements, summary reports, project briefs), and delivering engaging presentations, often to senior leadership
  • A desire to continuously learn and guide business impact

It's preferred if you have:

  • Experience with learning management systems such as Cornerstone
  • Data analysis skills, measuring ROI of Training
  • Understanding of machine-learning and operations management
  • Proficient in automating processes using scripting language (e.g. SQL or Python or other)

While at Waymo, you will enjoy benefits that cover…

Health and wellness: Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, a Flexible Spending Account (FSA), a Health Saving Account (HSA), and special wellness programs.

Financial wellness: Your financial peace of mind is important to us. At Waymo, we offer a great compensation package, bonus opportunities, equity, a generous 401(k) plan, 1-on-1 financial coaching, a 529 College Savings Plan and lots of other perks and employee discounts.

Flexibility and time off: Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.

Supporting families: When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include paid parental leave (birthing parent gets 24 weeks of paid leave with up to 4 weeks of additional leave before their due date, and non-birthing parent gets 18 weeks of paid leave), and 20 days of subsidized backup childcare or adult/elder care.. Access to fertility care or adoption support as you grow your family.

Community and personal development: At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.

Cool perks: Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.



The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. 

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. 

Salary Range
$145,000$184,000 USD
We appreciate your interest in Waymo. Waymo is an equal employment opportunity employer, committed to maintaining a supportive and inclusive workplace for all employees. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to ensuring equal opportunity for qualified individuals with disabilities. If you are an individual with a disability and require an accommodation to participate in the application or interview process, please let the recruiting team know or email (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)

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