Waymo Web Privacy Policy

Last Updated: August 25, 2026

This Privacy Policy explains how information about you is collected, used and disclosed by Waymo LLC and its subsidiaries ("Waymo") when you use our websites and other products and services that link to this Privacy Policy (collectively, the "Services").

We may supply a different privacy policy in relation to some of our Services, and that policy will apply to any information provided to or collected by us pursuant to those Services. We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you participate in any interactive features of the Services, fill out a form, provide feedback, participate in a contest or promotion, apply for a job, communicate with us via third party sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide.

Information We Collect Automatically When You Use the Services

When you access or use our Services, we may automatically collect information about you, including:

• Log Information: We may collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.

• Information Collected by Cookies: Like many websites, we may use cookies to collect information about visitors and visits to our Site. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, count visits, and provide personalized content and advertisements to you either directly or through the use of partners. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to identity verification services and publicly available sources.

Use of Information

We may use information about you for various purposes, including to:

• Provide, maintain and improve our Services;

• Provide and deliver the products and services you request, and send you related information;

• Respond to your comments, questions, and requests and provide customer service;

• Communicate with you about products, services, offers, promotions, rewards, and events offered by Waymo and others, and provide news and information we think will be of interest to you;

• Monitor and analyze trends, usage, and activities in connection with our Services;

• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Waymo and others;

• Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests;

• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;

• Link or combine with information we get from others to help understand your needs and provide you with better service; and

• Carry out any other purpose described to you at the time the information was collected.

How We Disclose Your Information

We only disclose your personal information in a few limited cases described below. We may also share aggregated or anonymized information, which cannot reasonably be used to identify you. Waymo will not disclose your personal information with a third party unless one of the following applies:

• You give us or them consent

• They are performing a service for us, such as to process payments, help analyze and improve our services, conduct surveys, deliver ads or send emails on our behalf

• We're involved in a merger, acquisition, reorganization or sale or transfer of some or all of our assets

• In order to tailor products, services, ads, and offers to your interests

• Other legal and business reasons when required, or to:

  • Comply with any applicable law, regulation, legal process, or governmental request

  • Enforce our customer agreements, including to investigate potential violations

  • Detect, prevent, or otherwise address fraud, security, or technical issues

  • Protect the rights, property, or safety of Waymo, our customers, or others, as required or permitted by applicable laws.

Some of our products let you share data to services provided by other companies. We don't control the data collection and use practices of these other services. To learn more, please visit the privacy policies of the companies that provide these services.

Social Sharing Features

The Services may offer social sharing features and other integrated tools, which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf on other platforms (for example, on other websites or on connected TV) and in applications. These entities may use cookies, pixels, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, cookie identifiers, links clicked and conversion information. This information may be used by Waymo and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and services and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (if you are a Canadian resident, visit AdChoices, the Canadian self-regulatory program for online interest-based advertising, administered by the Digital Advertising Alliance of Canada (“DAAC”). As further described below, U.S. users can also opt out of “sales”, “sharing” and “targeted advertising” (as defined by applicable U.S. state privacy laws) by following the link at Do Not Sell or Share My Personal Information.

Security

Waymo takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Cookies and Promotional Communications

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional messages from Waymo by following the instructions in those messages. If you opt out, we may still send you non-promotional emails, such as those about our ongoing business relations.

Retention

We will retain information we associate with your Waymo account, such as name, email and trip history, while your account remains active.

We may also retain certain information when required by law or for our other legitimate business purposes such as:

• Resolving disputes

• Conducting investigations

• Improving our products and services

• Addressing safety concerns

• Preventing fraud and enhancing customer safety

• Protecting the rights, safety and property of Waymo and others

To determine the length of time we retain this information, we take into account a number of factors, including our legal and regulatory obligations (such as financial reporting obligations) and whether we may need to retain certain information to resolve disputes, make and defend legal claims, conduct audits, pursue legitimate business purposes, and/or enforce our agreements. In no event will we retain your personal information for longer than reasonably necessary to accomplish the purposes described in this policy.

U.S. State Law Requirements

Some U.S. state privacy laws like the California Consumer Privacy Act (CCPA), Tennessee Information Protection Act (TIPA), Texas Data Privacy and Security Act (TDPSA), and Virginia Consumer Data Protection Act (VCDPA) require specific disclosures for state residents. We describe the choices you have to manage your privacy and data across Waymo’s services in Your choices. You can exercise your rights by using these controls, which allow you to access, review, update and delete your information, as well as, export and download a copy of it. If you have questions or requests related to your rights under state privacy laws, you (or your authorized agent) can also contact Waymo using this Help page or by calling us at 1-844-261-3753. Subject to certain limits and exceptions, these U.S. residents have certain rights with respect to their data as follows:

• Right of Access: You may ask us to confirm whether we are processing your personal information and, if so, to provide you with a copy of the personal information we hold about you (along with certain other details).

• Right to Correction: If the personal information we hold about you is inaccurate or incomplete, you are entitled to ask for correction or completion.

• Right to Deletion: You may ask us to delete or remove your personal information in some circumstances—for example, if we no longer need it.

• Right to Opt-Out of “sales”, “sharing” and “targeted advertising”. You can opt out of these activities by following the link at Do Not Sell or Share My Personal Information.

• Right to Limit Use of Sensitive Personal Information: Waymo does not use or disclose sensitive personal information for any purpose other than as permitted by the law without right to limit.

• Right to be free from Discrimination in connection with exercising any of the foregoing rights.

Additional Information for California Residents

The CCPA, as amended by the California Privacy Rights Act, affords individuals residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you. We collect, use and disclose your personal information in the following ways:

Right to Opt Out of Sharing, Disclosure, or Sale of Personal Information

Waymo may “share” and “sell” identifiers and electronic network activity information, as those terms are defined in the state comprehensive privacy laws, with advertising partners (including social media platforms) to tailor products, services, ads, and offers to your interests. You can opt to stop “sharing” and “selling” your information here. You can also opt out of certain targeted advertising, sharing and sales by visiting our websites or mobile apps with a recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which opt-out preference signal you use and whether you are logged into your account with us, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access our Services. We do not knowingly “share” or “sell” personal information about consumers under the age of 16.

Information for Individuals in Europe

Europe

In addition to the information provided above, if you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, this section also applies to you.

Data Controller.

• UK - The data controller for the purposes of UK data protection law is Waymo LLC.

• Germany - Waymo LLC and Waymo Germany GmbH act as joint controllers within the meaning of Article 26 of the GDPR for the processing activities set forth in the table below. They have entered into a joint controller arrangement pursuant to Article 26 GDPR, the essence of which you may request by contacting us at WaymoEUPrivacy@waymo.com. If either of the mentioned entities process your personal data as an independent controller this will be set out in the table below.

Legal Basis for Processing. When we process your personal information, we will only do so for the purposes and legal bases set out below:

Where we process personal data on the basis of a legitimate interest, then – as required by data protection law – we have carried out a balancing test to document our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals’ interests outweigh our interests in the processing taking place. In the UK, we do not need to conduct a balancing test if we process personal data for a “recognised legitimate interest.” You can obtain more information about this balancing test by using the contact details at the end of this section.

Your Rights. You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information in certain circumstances, (3) request correction of inaccurate or incomplete personal information, (4) request restriction of processing of your personal information in certain circumstances, (5) object to the processing of your personal information for certain purposes or withdraw your consent, and (6) transfer or port your personal information you have provided to us to a third party without hindrance, or to give you a copy of it so you can transmit it, where technically feasible. You also have a right to complain to us about how we process your personal information.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

If you have a Waymo account, then to exercise your access, deletion, or correction rights under (1) through (3) above, please complete this form. For all other rights requests, including to access, delete, or correct data if you are not a Waymo account holder, please complete this form.

Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. We may however have other legal grounds for processing your information for other purposes, such as those set out above.

Legal frameworks for data transfers.

Waymo operates globally and maintains servers in the United States. In connection with providing our Services, personal information—including information collected directly from you, through your use of our Services, or via online tracking technologies (such as cookies and pixels) shared with advertising and analytics partners—may be transferred to, stored, and processed outside of the European Economic Area (EEA), the United Kingdom, or Switzerland, including in the United States.

When we transfer your personal information outside of your home region, we ensure an adequate level of data protection by relying on the legal transfer mechanisms described below.

Adequacy Decisions: The European Commission has determined that certain countries outside of the European Economic Area (EEA) adequately protect personal data, which means that data can be transferred from the European Union (EU) and Norway, Liechtenstein, and Iceland to those countries. The United Kingdom (UK) and Switzerland have adopted similar adequacy mechanisms. Where applicable, we rely on the following adequacy mechanisms:

• European Commission adequacy decisions

• UK adequacy regulations

Data Privacy Frameworks. Waymo (including Waymo LLC and its subsidiaries, Waymo Auto LLC and Waymo Holding Inc.) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. Waymo relies on the EU-U.S. DPF and UK Extension to transfer personal information from the EEA and the UK to Waymo LLC in the United States, as well as for transfers to third-party advertising, analytics, and service providers certified under the DPF Program.

Waymo has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/. Waymo is subject to the investigatory and enforcement powers of the US Federal Trade Commission. Waymo remains responsible for any of your personal information that is shared under the Onward Transfer Principle with third parties for external processing on our behalf.

If you have an inquiry regarding our privacy practices in relation to our DPF certification, we encourage you to contact privacy@waymo.com. You may also refer a complaint to your local data protection authority and we will work with them to resolve your concern. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Waymo commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the DPF Principles.

Standard contractual clauses. The European Commission has approved the use of standard contractual clauses (SCCs) as a means of ensuring adequate protection when transferring data outside of the EEA. Such clauses have also been approved for transfers of data to countries outside the UK and Switzerland. By incorporating SCCs into a contract established between the parties transferring data, personal data is considered protected when transferred outside the EEA, Switzerland or the UK to countries which are not covered by an adequacy decision. For transfers to third-party vendors, service providers, or advertising partners operating in countries without an adequacy decision where DPF certification does not apply, Waymo relies on SCCs to mandate appropriate data protection safeguards. If you want to obtain a copy of the SCCs, you can contact privacy@waymo.com.

Questions or Complaints. If you have a concern about our processing of personal information that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside or where the alleged infringement took place. Contact details for your Data Protection Authority can be found using the links below:

For individuals in the EEA: https://www.edpb.europa.eu/about-edpb/our-members_en

For individuals in the UK: https://ico.org.uk/global/contact-us/

For individuals in Switzerland: Data Protection - Switzerland and (admin.ch)

You may also contact our office in the UK at UKprivacy@waymo.com.

For individuals in the rest of Europe you can contact us at WaymoEUPrivacy@waymo.com.

Individuals in Europe can contact our Data Protection Officer (DPO) at waymodpo-eu-uk-external@waymo.com.

Information for Individuals in Canada

Canada

In addition to the information provided above, if you are a Canadian resident, this section also applies to you.

Access and Correction: We will take reasonable steps to ensure the personal information we hold is accurate, complete and up-to-date. Upon your written request, and subject to certain exceptions provided by law, we will inform you of the existence, use, and disclosure of your personal information and give you access to that information. If you have a Waymo account, you can exercise your right to: (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. You can exercise these rights by completing this form. 

If you believe that the personal information that we hold about you is not accurate or complete, you may write to us at privacy@waymo.com. If you are able to establish that the information is not accurate or complete, we will take reasonable steps to delete and/or correct the information so that it is accurate, complete, and up-to-date. In order to facilitate a request to correct or update information, we may ask you to provide additional information to confirm your identity. Any such information will only be used for the purpose of confirming your identity and will not be retained by us.

If you are a resident of Quebec, we will inform you if we exclusively use automated processing to render a decision about you. You also have the right to request information about the personal information used to make that decision, and to request that the information be corrected.

Transfers out of Canada/Quebec

Note that personal information may be stored, accessed, used and otherwise processed inside and outside of Quebec and/or Canada. When personal information is located outside Quebec and/or Canada, it may be subject to laws that have different standards of protection and may allow for foreign law enforcement and governmental access.

Canada’s Anti Spam Law (“CASL”)

We will only send you commercial electronic messages (“CEMs”) where we have your express or implied consent to do so. Your consent to receive CEMs is implied where we have an existing business relationship with you, or you have reached out to us and made an inquiry within a certain time frame. You may unsubscribe from receiving CEMs at any time, by clicking the unsubscribe button on an email or following the direction provided in a text message.

Changes to this Policy

We may change this Privacy Policy from time to time. We always indicate the date when the last changes were published.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@waymo.com.