FAQ

General

What is Waymo?
Waymo stands for a new way forward in mobility. We're a self-driving technology company with a mission to make it safe and easy for people and things to move around. We’re determined to improve transportation for people around the world, building on technology developed in Google’s labs since 2009.
Why is Waymo working on fully self-driving cars?
Our goal is to transform mobility by making it safe and easy for people and things to move around. We’re committed to developing fully self-driving vehicles because we believe that this is safer and better for everyone.

Annually, over 1.35 million people die on our roadways. In the US alone, traffic collisions kill over 35,000 people a year. In the U.S., 94% of crashes involve human error or choice, and this is one place where we believe we really can bring technology to bear. Fully self-driving cars could also help people who can't drive—whether elderly, blind, or disabled—to get around and do the things they love.

We’ve also begun conducting a technical exploration into how our technology can integrate into trucks. Every year truck crashes cause 4,000 deaths and a further 110,000 people are injured in commercial truck-related crashes annually in the U.S.
What types of vehicles do you have on the road?
Our fleet of self-driving vehicles has included modified Toyota Priuses, Lexus SUVs, a custom-built prototype vehicle (nicknamed "Firefly"), and now fully self-driving Chrysler Pacifica Hybrid minivans. The Chrysler Pacifica Hybrid minivans are our first vehicles built on a mass-production platform with a fully-integrated hardware suite, newly designed by Waymo for the purpose of full autonomy.

Most recently, we partnered with Jaguar to create the world's first premium electric self-driving vehicle: the Jaguar I-PACE. We’ll start testing these vehicles this year and will add up to 20,000 I-PACEs to Waymo’s fleet in the coming years. That’s enough cars to drive about a million trips in a typical day.

We've also begun conducting a technical exploration into how our technology can integrate into Class 8 trucks.
Is Waymo working on self-driving trucks?
Yes. Waymo is currently testing its self-driving technology on Class 8 trucks. We've conducted road tests of Waymo’s trucks in California, Atlanta, and Arizona. Learn more.

Riding With Waymo One

What is Waymo One?
Waymo One is our commercial self-driving service that allows members of the public to travel from place to place in one of Waymo's self-driving cars.

Riders can use our app to call our self-driving vehicles 24 hours a day, 7 days a week. They can use it to get around several cities in the Metro Phoenix area. Whether it's for a fun night out or just to get a break from driving, our riders get the same clean vehicle every time and a driver with over 10 million miles of experience on public roads.

Over time, we plan to make Waymo One available to more members of the public as we add more vehicles and drive in more places.
What is the Waymo One early rider program?
The early rider program is a confidential research program within Waymo One, where select riders will have access to early features and can share their experiences directly with our team to help shape the future of self-driving. Early riders test these early features before they are made available to the entire Waymo One service.
How can I join the waitlist for Waymo One?
Join our waitlist on our homepage. You will be notified via email once a spot opens up.

To ensure everyone gets the best possible service, we’re rolling out access gradually, starting in the Metro Phoenix area in Arizona.

We’ll make Waymo available to more people and places over time.
What happens once I’m on the waitlist? When will I hear back?
To ensure everyone gets the best possible service, we’re rolling out access gradually, starting in the Metro Phoenix area in Arizona.

It may be a while before we reach you. The waitlist allows us to keep you posted on latest updates and email you when you’re ready to go. We’ll make Waymo available to more people and places over time.
Who can ride in the cars, where, and how often?
Waymo One riders are currently able to take rides within parts of the Phoenix metropolitan area, including Chandler, Tempe, Mesa and Gilbert. Our service operates around the clock, seven days a week. Riders can travel anywhere in our territory day and night. Our goal is to give our riders everyday access to our cars, and we encourage them to take rides as frequently as possible.
Which cars will I ride in?
Waymo One riders will have access to Waymo’s fleet of self-driving cars in the Phoenix metropolitan area, including our Chrysler Pacifica Hybrid minivans.
Why are there people in Waymo cars besides the riders?
For now, trained drivers are in the cars to make sure our riders have a great experience and serve as a backup only. They are there to make sure this brand new traveling experience is as comfortable and convenient as possible.
When can I ride with Waymo outside of Metro Phoenix?
Waymo One is currently available in the East Valley of Phoenix Arizona, including Chandler, Gilbert, Mesa and Tempe. To stay updated on our progress, please follow our blog and Twitter.

Requests

Can you expand testing to my city or country?
We hope to bring the ease and safety of self-driving cars to as many people as we can. We can't yet say where we're headed next, but we do look forward to bringing our technology to new cities as soon as possible.
Can I provide feedback on how the cars drive on the road?
Your feedback is important to us. If you've seen us on the road and would like to provide feedback on how we drive, please contact us and tell us about your experience.

If you are a Waymo One rider and would like to provide feedback on your service experience, please reach out to our Rider Support team via the app.
I'd like to join the team. Where can I find a list of open roles?
You can learn more about available roles here.
Can you come to my event, conference, school or company?
We can't accommodate most appearance requests due to our busy development and testing schedules. For special requests, please use our contact form. Please note that we aren't able to respond to all inquiries.
Can you help me with my school or research project?
Good luck with your project! Everything we have to share is available on this website and on our blog, so they're the best places to look for details on Waymo. We can't provide any other information at the moment.