Preguntas frecuentes

General

¿Qué es Waymo?: Waymo es una empresa de tecnología de vehículos autónomos cuya misión es lograr que pasajeros y objetos lleguen a su destino de manera fácil y segura. Desde el inicio como el proyecto de vehículo autónomo de Google en 2009, Waymo se ha enfocado en construir Waymo Driver, el World’s Most Experienced Driver^TM (el conductor más experimentado del mundo) para mejorar el acceso de todas las personas a la movilidad, al mismo tiempo que salva miles de vidas que se podrían haber perdido en accidentes automovilísticos.
¿Por qué Waymo desarrolla vehículos completamente autónomos?: We’re committed to developing fully autonomous vehicles because we believe that this is safer and better for all those who share our roads.

Around the world, over 1.35 million people die on our roadways annually. In the US alone, traffic collisions kill over 35,000 people a year. In the U.S., 94% of crashes involve human error or choice, and this is one place where we believe we really can bring technology to bear. Autonomously driven vehicles could also help people who can't drive—whether elderly, blind, or disabled—to get around and do the things they love.

In addition, truck crashes cause 4,000 deaths and a further 110,000 people are injured in commercial truck-related crashes annually in the U.S. With Waymo Via, we’re hoping to make highways safer by integrating the Waymo Driver to operate commercial trucks.
¿Qué tipos de vehículos usan?: Our fleet of autonomously driven vehicles has included modified Toyota Priuses, Lexus SUVs, a custom-built prototype vehicle (nicknamed "Firefly"), and our fully autonomous Chrysler Pacifica Hybrid minivans. The Chrysler Pacifica Hybrid minivans are our first vehicles built on a mass-production platform with a fully-integrated hardware suite, newly designed by Waymo for the purpose of full autonomy.

Most recently, we’ve partnered with Jaguar and leveraged their I-PACE platform to create the world's first premium electric autonomously driven vehicle. We’re currently testing these vehicles.

With Waymo Via, we're also integrating Class 8 trucks with the Waymo Driver to operate autonomously. This includes combining the World’s Most Experienced Driver^TM with Daimler’s Freightliner Cascadia to enable fully autonomous truck driving.
¿Qué es Waymo Via?: Waymo Via es nuestra solución de conducción autónoma para trasladar bienes. Actualmente, estamos probando camiones pesados Clase 8 operados por Waymo Driver en California, Arizona, Texas y Nuevo México. También estamos realizando pruebas de entregas locales en Arizona con nuestra flota de camionetas híbridas Chrysler Pacifica completamente autónomas. Obtén más información.
¿Qué es Waymo Driver?: At Waymo, we're focused on building the Waymo Driver, which is how we refer to our autonomous driving technology. There are two pieces to the Waymo Driver: hardware and software. On the hardware side, we have a sensor suite that includes lidar, cameras, radar, and a powerful AI compute platform. Collectively, they provide a 360 degree view of the world. On the software side, we take all of the information our sensors collect to answer four key questions: Where am I? What’s around me? What will happen next? And what should I do? Together, our hardware and software work in concert to paint a complete picture of the world around the car and enable us to navigate roads safely.

Viajes con Waymo One

¿Qué es Waymo One?: Waymo One is our fully public, fully autonomous ride hailing service. Now anyone can take fully autonomous rides anytime they're in Metro Phoenix. Just download the Waymo One app and ride right away.

Riders can use the Waymo One app to hail one of our fully autonomous cars operated by the Waymo Driver, 24 hours a day, 7 days a week. They can use it to get around several cities in the Metro Phoenix area. Whether it's for a fun night out or just to get a break from driving, our riders get the same clean vehicle every time and a driver with over 20 million miles of experience on public roads.
What is the Waymo One Trusted Tester program?: The Trusted Tester program is a confidential research program within Waymo One, where select riders will have access to our autonomous ride-hailing service and can share their experiences directly with our team to help shape the future of autonomous driving.
¿Dónde funciona Waymo One?: Our Waymo One fully autonomous ride-hailing service operates within parts of the Phoenix metropolitan area, including Chandler, Tempe, Mesa and Gilbert. Our service operates around the clock, seven days a week. Riders can travel anywhere in our territory day and night.

In San Francisco, we operate the Waymo One Trusted Tester program, where select riders will have access to our autonomous ride-hailing service and can share their experiences directly with our team to help shape the future of autonomous driving.
¿En qué vehículos viajaré?: Anyone in the Metro Phoenix area has access to Waymo’s fleet of fully autonomous cars operated by the Waymo Driver, including our Chrysler Pacifica Hybrid minivans.

In San Francisco, riders in our Trusted Tester program have access to the world's first premium electric autonomously driven vehicle: the Jaguar I-PACE.
En Phoenix, noté que no había un operador del vehículo en el asiento delantero. ¿Algunos de sus vehículos son completamente autónomos?: Sí. Nuestros vehículos de Waymo One ahora son completamente autónomos. Esto significa que no hay ninguna persona conduciendo mientras viajas con nosotros.
¿Cuándo podré viajar con Waymo fuera del área metropolitana de Phoenix?: Waymo One is currently available in the East Valley of Phoenix Arizona, including Chandler, Gilbert, Mesa and Tempe. Residents of San Francisco can also participate in the Trusted Tester program, a confidential research program within Waymo One, where select riders will have access to our service and can share their experiences directly with our team to help shape the future of autonomous driving. To express interest in participating in the Trusted Tester program as well as other Waymo research, simply download the Waymo One app and follow the instructions. stay updated on our progress, please follow our blog and Twitter. You can also sign up for our newsletter.
In San Francisco, I’ve noticed that there is someone from Waymo in the front seat. Is the vehicle driving autonomously?: In our Trusted Tester program, our vehicles are primarily driving autonomously. You’ll notice that our cars have autonomous specialists riding in the driver’s seat. These specialists are there to monitor our autonomous driving technology and share important feedback to help us improve the Waymo One experience.
Need assistance with an item you may have left behind in a Waymo vehicle?: Our Rider Support team is happy to help reunite you with your lost item. Please contact us here.

Solicitudes

¿Pueden extender las pruebas a mi ciudad o país?: Esperamos poder brindar la tranquilidad y seguridad de los vehículos autónomos a la mayor cantidad de usuarios posible. Todavía no podemos anunciar a dónde iremos a continuación, pero esperamos llevar nuestra tecnología a nuevas ciudades cuanto antes.
¿Puedo enviar comentarios sobre la forma en que conducen los vehículos?: Tenemos en cuenta todos los comentarios que recibimos. Si nos viste en la carretera y quieres compartir tu opinión sobre la forma en que conducimos, comunícate con nosotros y cuéntanos sobre tu experiencia.

Si eres pasajero de Waymo One y quieres enviarnos comentarios relacionados con el servicio, comunícate con nuestro equipo de Asistencia al pasajero mediante la app.
Me gustaría unirme al equipo. ¿Dónde puedo encontrar la lista de los puestos disponibles?: You can learn more about available roles here.
¿Pueden venir a mi evento, conferencia, institución educativa o empresa?: No aceptamos la mayoría de las solicitudes de presentación debido a que tenemos una agenda de desarrollo y pruebas bastante ocupada. Si tienes una solicitud especial, completa nuestro formulario de contacto. Ten en cuenta que no podemos responder todas las consultas.
¿Pueden ayudarme con mi proyecto escolar o de investigación?: Buena suerte con tu proyecto. Todo lo que tenemos para compartir está disponible en este sitio web y en nuestro blog, por lo que esos son los mejores lugares para obtener más detalles sobre Waymo. Por el momento, no podemos brindar más información al respecto.
How can I join the Trusted Tester program in San Francisco?: If you live in San Francisco, and you'd like to express interest in participating in the Trusted Tester program as well as other Waymo research initiatives, just download the Waymo One app and follow the instructions.