Preguntas frecuentes

• Viajes con Waymo

  • ¿Qué es Waymo?

    

    

    Waymo is our public, fully autonomous ride-hailing service. Riders can use the Waymo app to hail one of our autonomously driven vehicles (with no human driver in the front seat!) 24 hours a day, 7 days a week. Whether it’s for a fun night out or just to get a break from driving, our riders get a clean vehicle and a Driver with more than 200 million miles of fully autonomous experience on public roads.

  • ¿Dónde opera Waymo?

    

    

    Our Waymo ride-hailing service operates in:

    Dallas, TX
    Houston, TX
    Los Angeles, CA
    Miami, FL
    Nashville, TN
    Orlando, FL
    Phoenix, AZ
    San Antonio, TX
    San Francisco Bay Area, CA

    In Austin and Atlanta, we partnered with Uber to bring the magic of Waymo to more people. Anyone can ride with Waymo in these cities today. Learn more about Waymo rides on Uber.

    Want to see where we’re headed next? Visit our rides page.

  • ¿Cómo hago un viaje?

    

    

    Anyone can take a fully autonomous ride in the following cities. Just download the Waymo app and ride right away:

    • Los Angeles
    • Metro Phoenix
    • Miami
    • Orlando
    • San Francisco

    We’re also welcoming riders in: Dallas, Houston, Nashville, and San Antonio. Download the app to be among the first to ride.

    Austin and Atlanta: Learn more about riding with Uber in these cities.

    Interested in our upcoming cities? Sign up to stay up to date on our latest progress, or download the app to be one of the first when we start welcoming riders.

  • ¿En qué vehículos viajaré?

    

    

    Waymo riders have access to all-electric Jaguar I-PACE vehicles operated by the fifth-generation Waymo Driver. We’re also starting to roll-out our latest vehicle in the Waymo fleet, the Ojai, operated by the sixth-generation Waymo Driver. The Ojai will be available in Phoenix, Los Angeles and San Francisco, with more cities to come.

  • ¿Cuántas personas pueden viajar en uno de sus vehículos?

    

    

    Actualmente, nuestros vehículos de Waymo pueden llevar hasta 4 pasajeros (en cualquier asiento, excepto el del conductor). Obtén más información en nuestro Centro de ayuda.

  • ¿Pueden viajar niños y bebés?

    

    

    Passengers 17 and under can ride as your guests. For little passengers under 8 years old, you’ll need to bring a car or booster seat and secure it in the back seat according to the manufacturer’s installation instructions. Children under the age of 8 cannot sit in the front. Learn more in our Help Center.

    In Metro Phoenix, Waymo teen accounts let younger riders (ages 14-17) ride on their own with parental permission. Learn more on our website.

  • ¿Qué puedo esperar en cuanto a los precios?

    

    

    We’re transparent about our pricing — you’ll always know your trip cost before you book, and we’ll let you know the change in price if you decide to add stops.

    We base the price of your trip on the most direct route. Even if the car needs to re-route or adapt a route in an unexpected way, the cost to you won’t change for that trip.

    During busier times, like nights and weekends, prices may be higher so that we can help manage trip requests and ensure rides are available.

  • ¿En qué países puedo descargar la app de Waymo?

    

    

    Waymo is available for download from app stores in the following countries:
    • Australia
    • Austria
    • Belgium
    • Canada
    • Denmark
    • France
    • Germany
    • Great Britain (UK)
    • India
    • Ireland
    • Italy
    • Japan

    • Luxembourg
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Singapore
    • Spain
    • Sweden
    • Switzerland
    • United States

    We’re working to make Waymo available to riders from more places!

  • Noté que no había un operador del vehículo en el asiento delantero. ¿Algunos de sus vehículos son completamente autónomos?

    

    

    Sí. Nuestros vehículos de Waymo son completamente autónomos. Eso significa que, en la mayoría de los casos, cuando viajes con nosotros, no habrá nadie en el asiento del conductor.

  • ¿Conducen en autopistas?

    

    

    Estamos escalando gradualmente nuestras operaciones en autopistas conforme a nuestro marco de seguridad. Esperamos expandir este servicio.

  • Había alguien de Waymo en el asiento delantero. ¿El vehículo se conduce de forma autónoma?

    

    

    Nuestros vehículos se conducen principalmente de forma autónoma, pero notarás que, en el asiento del conductor, a veces viajan especialistas en vehículos autónomos. Estos especialistas supervisan nuestra tecnología de conducción autónoma y comparten comentarios importantes para ayudarnos a mejorar la experiencia que ofrece Waymo.

  • ¿Cuándo llegará Waymo a mi ciudad?

    

    

    We hope to bring the ease and safety of autonomous cars to as many people as we can. We can’t yet say where we’re headed next, but we do look forward to bringing our technology to new cities as soon as possible.

    Sign up to stay up to date on our latest progress, or download the app to be one of the first when we start welcoming riders.

  • ¿Quiénes son los verificadores de confianza de Waymo?

    

    

    Trusted Testers participate in research for Waymo. These riders share their experiences directly with our team to help shape the future of autonomous driving technology. Let us know if you’d like to become a Trusted Tester by downloading the app and expressing interest in the Account tab.

  • ¿Necesitas ayuda con un objeto que podrías haberte olvidado en un vehículo de Waymo?

    

    

    Nuestro equipo de Asistencia al pasajero hará todo lo posible para que puedas recuperar lo que perdiste. Comunícate con nosotros aquí.

• General

  • ¿Qué es Waymo?

    

    

    Waymo is an autonomous driving technology company on a mission to be the world’s most trusted driver. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the Waymo Driver—The World’s Most Experienced Driver^TM—to improve everyone’s access to mobility while saving thousands of lives now lost to traffic crashes.

  • ¿Por qué Waymo desarrolla vehículos completamente autónomos?

    

    

    We’re committed to developing fully autonomous vehicles because we believe that this is safer and better for all those who share our roads.

    Around the world, over 1.35 million people die on our roadways annually. In the US alone, traffic collisions kill over 35,000 people a year. In the U.S., 94% of crashes involve human error or choice, and this is one place where we believe we really can bring technology to bear. Autonomously driven vehicles could also help people who can’t drive—whether elderly, blind, or disabled—to get around and do the things they love.

  • ¿Qué tipos de vehículos usan?

    

    

    Our Waymo fleet consists of the fully electric Jaguar I-PACE and the Ojai — our vehicle built specifically for the autonomous ride-hail experience

  • ¿Qué es Waymo Driver?

    

    

    At Waymo, we’re focused on building the Waymo Driver, which is how we refer to our autonomous driving technology. There are two pieces to the Waymo Driver: hardware and software. On the hardware side, we have a sensor suite that includes lidar, cameras, radar, and a powerful AI compute platform. Collectively, they provide a 360-degree view of the world. On the software side, we take all of the information our sensors collect to answer four key questions: Where am I? What’s around me? What will happen next? And what should I do? Together, our hardware and software work in concert to paint a complete picture of the world around the car and enable us to navigate roads safely.

• Solicitudes

  • ¿Puedo enviar comentarios sobre la forma en que conducen los vehículos?

    

    

    Your feedback is important to us. If you’ve seen us on the road and would like to provide feedback on how we drive, please contact us and tell us about your experience.

    If you are a Waymo rider and would like to provide feedback on your service experience, please reach out to our Rider Support team via the app.

  • Me gustaría unirme al equipo. ¿Dónde puedo encontrar la lista de los puestos disponibles?

    

    

    Puedes obtener más información sobre los puestos disponibles en nuestra página de empleo.

  • ¿Pueden venir a mi evento, conferencia, institución educativa o empresa?

    

    

    We can’t accommodate most appearance requests due to our busy development and testing schedules. For special requests, please use our contact form. Please note that we aren’t able to respond to all inquiries.

  • ¿Pueden ayudarme con mi proyecto académico o de investigación?

    

    

    Good luck with your project! Everything we have to share is available on this website and on our blog, so they’re the best places to look for details on Waymo. We can’t provide any other information at the moment.