Zero Tolerance Policy
Safety is an essential part of our mission to make it safe and easy for everyone to get around. To ensure the safety of our riders, Waymo does not tolerate the use of alcohol or drugs by any of our vehicle operators. If you believe your driver is under the influence of drugs or alcohol, end the ride immediately and dial 911 to contact the authorities. You can contact us directly to let us know about any issues related to vehicle operators under the influence of drugs or alcohol, by filling out this form or contacting Rider Support via the app or in the vehicle.